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The CARM portal is now at the disposal of importers

It is now possible for importers to access the CARM client portal, a project by the Canada Border Services Agency (CBSA). Create your client account here : 

Carm Client Portal 

What is the CARM portal?

The CBSA Assement and Revenue Management (CARM) will give you a simple access, online and at any time to all your transactions with the border services.  With your registration, you will have access to a variety of functions like : 


  • Manage freely your payments and view your statement of account 

  • The ability to delegate the access to your company account to a custom broker or a business consultant 

  • Submit appeals, ruling requests and follow their progress 


New functionalities will become available in phase 2 of the CARM project, due for spring 2022. Among those changes, you will find : 


  • Access to the client portal for every partner in the business community 

  • The possibility to make electronic submissions to correct and adjust your declarations 

  • Replacement of various forms 

  • New billing cycle 

  • Changes in release requirements and bonds 


Registration to the CARM client portal will be mandatory in May 2022 when phase 2 will be implemented for transactions with the CBSA. 

How to get registered to the CARM client portal?

In the hope to give you the best possible experience with your CARM portal registrationyou will find here various resources to answer your questions about your registration and how to navigate the portal : 


  • The process of creating your client profile and your company account : User Guide 

  • The information you must have in hand to registerRequired Information 

  • CBSA videos to answer various questions about the new CARM portal : Video Clips 

  • A compilation of guides made by the government of Canada : Registration and Navigation Guides 

  • Subscribe to our newsletter to get all new information about the CARM portal 


For all your questions pertaining the CARM client portal, you can contact us at carm@dolbec-intl.ca 


Ginette Blouin

General Manager, VP Logistic & Operations


Alberto Avila

Operations Manager

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